Are the Knowledge and Search functions on the Helpdesk really usefull? Or am I doing something wrong?
Every time I try to find information on an issue that I am having, to see if others have had the same issues and how they are resolved or to find information on my topic, I am told that "You cannot view this issue because you are not the creator of the issue".
Helpdesk Knowledge and Search functions
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This board is open to the public, DO NOT post any student information or other confidential material.
This board is open to the public, DO NOT post any student information or other confidential material.
2 posts • Page 1 of 1
Helpdesk Knowledge and Search functions
by hbysterveld » November 5th, 2009, 12:39 pm
- hbysterveld
- Posts: 8
- Joined: May 18th, 2009, 8:39 am
- School Name: John Calvin School
- Number of Students: 150 - 400
- BCeSIS Experience Level: Moderate
Re: Helpdesk Knowledge and Search functions
by dkc1657 » June 19th, 2010, 12:55 pm
Yea you used to be able to search for similar topics and that was a cool feature.
But that was disallowed because of the sensitive information in some of the helpdesk requests.
Just post your q's on helpdesk, they're pretty quick with an answer and I see they have more people as well. It helps if you can provide a screenshot for them ... you can upload the screenshot right into your helpdesk issue.
But that was disallowed because of the sensitive information in some of the helpdesk requests.
Just post your q's on helpdesk, they're pretty quick with an answer and I see they have more people as well. It helps if you can provide a screenshot for them ... you can upload the screenshot right into your helpdesk issue.
- dkc1657
- Posts: 7
- Joined: April 6th, 2009, 11:12 am
- School Name: Little Flower Academy
- Number of Students: 150 - 400
- BCeSIS Experience Level: Moderate
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